Harbor Freight

Henry Huynh 6 months ago

I tried to return an unused code reader, and they charged me a restocking fee plus tax. As far as I know, in Texas a restocking fee on an unused item is not taxable, but in this case they still charged tax. This is wrong. Regarding the restocking fee, I admit it was my fault that I did not carefully read all the pricing details. However, if you look at the wording printed on the price tag, you would need a magnifier at 100× zoom to read it clearly. If a business wants customers to know that a restocking fee will be charged, it must be clearly displayed. In this case, the words “Subject to restocking fee” were printed in an extremely small font. In the end, I was charged a 20% restocking fee, even though the percentage was never clearly disclosed. The bottom line is that a professional business should clearly post signage about the restocking fee and state exactly what percentage will be charged. I explained all of this and pointed out the lack of professionalism to both the cashier and the manager, but they did not respect my feedback and were still upset. Please see the attached pictures.

Tha Lou a month ago

One thing I cannot stand about this store is that they never seem to notify you of any coupons that may be available for customers to use to save a little money on their purchase. Even members to their rewards program don't get the courtesy to be made aware of coupons they may use. Screw just telling me thank you for being a member, show me by making me aware of any coupons I may have missed to save me some money. Just bad practice in my opinion...

Ghost Rider a month ago

Bought a hot glue and tab dent repair kit there. Problem is, once you run out of tabs, good luck finding new ones. Harbor Freight doesnt carry them, won't carry them, has no interest in carrying them. Would rather buy from a local store than online, but I'm being forced to, pretty much. I don't get it. Annoying.

Michael Sites 3 months ago

We have purchased numerous power tools and a variety of things for our business here. Today I picked up a log splitter for personal use and I asked where they were. They showed me right away. They helped me load one up in the back of my truck. It was a wonderful experience. The staff was nice and efficient well kept and clean store.

C Fox 6 months ago

Love this store. Only 4 stars because it is difficult to get assistance. We don’t use our tools on a daily basis, but everything we’ve purchased here has worked & lasted well.