Harbor Freight

mosoworks 5 months ago

Had the worst customer service from the "manager on duty" brought in my old Pittsburgh rachet for lifetime warranty. He said he does not recognize the rachet. I asked how long he's been working there. 3 years.. I've been shopping Harbor freight tools for over 10 years and had started with harbor freight tools for my hobby and work. I ended up purchasing a new rachet and my lifetime warranty not honored.. here's a pic for corporate to see. And a screenshot from reddit for documentation.

Taylor 4 months ago

NO RETURN POLICY. Just got to Home Depot where you actually get quality and helpful policy/employees. when I bought an item at this location I was never once at check out told that I had to keep the paper receipt (it’s 2026 and nobody does) and was only asked to pay for the membership. Membership to buy tools? When trying to return my item which was a week after purchase in the exact original box never used, I was refused with zero help. No store credit, no restocking fee, NOTHING. As the owner of a construction company I’m happy to say I’ll never buy at harbor freight again. Not only is the quality sub par on everything, the no return policy is ridiculous. If that’s the policy, you need to be informed at checkout, not sold a bogus membership. Shame on this location and I’m glad a $40 item lost you not only me but an entire network of business.

Joseph Kim a month ago

Terrible Customer Service from manager Juan – Refused a Return on a Defective Product I purchased a gas-powered auger, but it was defective and wouldn't start out of the box, despite following the instructions carefully. When I brought it back the very next day to return it, the store manager, Juan, refused to accept the return. He claimed the product had been used because there was dirt on the frame. The dirt was simply from me setting the auger on the ground in my yard to attempt to start the engine. The machine has never been used, and it literally cannot be used because it doesn't work. I am now stuck with a broken, brand-new machine and zero customer support. Unfair and incredibly disappointing.

Candace Kay Wood 5 months ago

Although I am a 72 year old single woman, I love shopping at Harbor Freight!!! Perhaps they were short staffed when I was most recently there, but the one man at check out maintained a smile on his face and was very helpful, tending to every customer.

James Martin 5 months ago

Tried with all my might to buy a rolling toolbox from this store last week. To not want to not sell me a tool box because I don't have a pickup truck for a forklift to access is beyond comical to me. I guess it was too hard to let me load my own van with merchandise. Really didn't understand this one. Its cool though. Rolled a bigger toolbox into my van from the Home Depot down the street. I should have known better than to go to Harbor Freight.